Frequently Asked Questions

The minimum age is 18 years old. You must have a valid driver's license with at least 1 year of driving experience.

You will need a valid driver's license, passport or ID card, and proof of residence. International visitors may need an International Driving Permit (IDP).

Yes, you can drive anywhere within Azerbaijan. However, international travel outside the country requires prior approval and additional documentation.

Most vehicles come with unlimited mileage. Specific mileage limits are only mentioned in booking details for economy vehicles.

Yes, additional drivers can be added for a small fee. All drivers must meet the minimum age and valid license requirements.

For Azerbaijan residents with a valid national driver's license, an International Driving Permit (IDP) is not required. International visitors may need one.

All rentals include third-party liability insurance. Optional packages like Collision Damage Waiver (CDW) are available for additional protection.

Please contact our support team immediately. We will guide you through the insurance claim process and provide roadside assistance if needed.

Yes, a security deposit of 100-300 AZN is held during the rental period and returned within 7-10 business days after vehicle inspection.

We accept all major credit cards (Visa, MasterCard, American Express), bank transfers, and cash payments at our office.

No, there are no hidden charges. All costs are transparent and displayed before booking confirmation. Additional charges only apply for damage, late returns, or extra services.

Yes! Special discounts are available for rentals longer than 7 days. Please contact our sales team for custom pricing.

No, fuel is your responsibility. Please return the vehicle with the same fuel level as pickup to avoid charges.

Browse our fleet, select your dates, complete the booking form, and submit your reservation. You'll receive a confirmation email immediately.

Yes, you can modify dates, vehicle, or services up to 24 hours before pickup. Contact our support team for assistance.

Cancellations made 7+ days before rental: Full refund. 3-7 days: 50% refund. Less than 3 days: No refund. No-shows are charged in full.

Yes, cancellations within 24 hours of pickup may incur a 50% charge. Contact support for emergency changes.

We offer 24/7 pickup service. Standard office hours are 8 AM - 8 PM. After-hours pickup ($30 fee) must be requested during booking.

Yes, airport pickup and return service is available. Airport fees: 50 AZN one-way, 80 AZN round-trip.

We provide 24/7 roadside assistance. Call our support number and we will arrange a replacement vehicle or towing service immediately.

Basic insurance covers third-party liability. Optional packages like CDW (Collision Damage Waiver) protect your rental against accidental damage.

Theft coverage ($10/day) can be added during booking. Without this option, theft claims may result in charging the full vehicle value.

All vehicles are regularly maintained and equipped with GPS, emergency toolkits, first-aid kits, ABS, air bags, and other modern safety features.